Trigger pane garbled after Storyline 3 upgrade

We opened a .story file using the new March 2019 version of Storyline 3. The .story file had been  created using the May 2018 version of Storyline 3.   The triggers are garbled on the base screen and on screen layers. We can click and edit the individual triggers. It does not happen on all screens.  Suggestions?  See attachment.

7 Replies
Tracy Henchbarger

Thank you Crystal!  I opened the same file and it did not garble. The developer who brought it to my attention closed his .story file and reopened it - and the issue went away.  Several other developers in our organization said it has happened intermittently to them in other Storyline 3 versions. One of them found a pattern - it seems to only occur on the “Change the state of” triggers . The next time we will use your tip and undock/dock the trigger panel.  

Ashley Terwilliger

Hi Tracy,

Thanks for sharing those details! We've added this discussion to the report our team is investigating and we'll keep you posted here. 

Also, since you mentioned sharing files, I wanted to check that you're all working on those .story files from a local drive (vs. sharing them on a network/shared drive). The network/shared drive is one of the items known to cause odd behavior ultimately leading to corruption, so following these best practices should help prevent other odd behavior. 

Judith Peterson

I had this issue a couple of months ago with a project converted from Storyline 2 to 3.  I submitted a support ticket, but was told it was not reproducible.  I figured it was related to the conversion, so didn't think too much of it.

However, I noted it last week with a short course which was created from start to finish in Storyline 360.

I'm working from a local C: drive.

I will keep the workaround in mind.

So FYI, it's not going away.  Thanks, JP

Katie Riggio

Hello, everyone!

Remember when text would overlap in the triggers panel? Well, that issue is now fixed in Update 3.30.19518.0 for Storyline 360! Click here to see what's inside and here for how to update Storyline 360 to see those goodies! 

And just to clarify: this isn't fixed in Storyline 3 just yet, but we'll update this discussion as well as the Storyline 3 Version History page as soon as it's ready. 

If we can be of any other help, please don't hesitate to let us know!

Vincent Scoma

Hey All! 

An additional update to share! 

We just released the newest version of Storyline 3, Update 7 this morning! This release includes a fix for when the text would overlap in the trigger panel.

The next step is to update Storyline 3  by downloading the latest update here

As always, we are happy to answer any questions you have by posting in this discussion or you can contact our Support Engineers directly.