13 Replies
Michael Anderson

Yes, I get this from time to time, along with my Scenes panel jumping around when I click on slides there. I have not updated in the past few days, so I'm still on version 3.26.18601.0. I mentioned these issues to support but they could not find a resolution. If I close Storyline and re-launch it the issues usually disappear for a while.

Alyssa Gomez

Hey Allen,

So sorry you're running into that trigger panel mess. I know it's an annoying bug to deal with! We've had trouble recreating the issue, but we haven't given up yet. 

Would you mind sharing a sample slide I can send to our product team for testing? The more examples we can get, the more likely we are to finally nail down this problem.

You can share it publicly here, or send it to me privately by uploading it here. We'll delete it when we're done troubleshooting.

Michael Anderson

While in "Scenes" view, I can right-click to rename a Scene or Slide, but I can't paste in a new name by right-clicking or by using keyboard shortcuts, I have to manually type in a new name. This works fine if 360 is on my laptop screen though.

The other issue comes and goes, while in slide view, sometimes my slides jump around when I click on them in the scenes panel. This is not repeatable so haven't tested on laptop screen yet. It usually goes away for a while if I close 360 and re-open. Same with the trigger text overlapping issue.

Ashley Terwilliger

Thanks, Michele for the image. That matches what we've heard from a few other customers, but we'll need to take a look at your .story file to attempt replicating it. That's the only way our team has been able to see it in the past. 

Michael,  I don't use two monitors with Storyline, but I know a few colleagues do, so I'll reach out and see if they have any insight. Also, feel free to send any screenshots or recordings to our Support Team so that we can start digging in.