Trouble logging in
Mar 16, 2021
By
Fiona N
I'm using Articulate on Parallels on a Mac, and have spent a year not having any trouble logging in. I've tried a few times now to login and I'm getting the following:
And when I click Sign In, I get:
Any ideas? Thanks.
3 Replies
Hello Fiona and welcome to E-Learning Heroes. 😊
Thank you for reaching out and sharing what you are experiencing when using your software.
The Sign In button should redirect you to the website to complete the process. It sounds like this may not be happening for you. Are you able to sign in directly to 360.articulate.com?
The common reasons that you may not be able to sign in are found here:
Articulate 360 Desktop App: Can't Sign In
Great - thank you. Uninstalling then reinstalling did the trick.
That's great news, Fiona! I appreciate you popping back in with an update.