Trouble when copy pasting slides from one story to another...

Aug 14, 2012

When I copy paste slides from one storyline to another, all the pictures are missing. Though the image is missing, I can see the rectangle frame for each pic. I tried both source formatting and destination formatting option.

Should I manually replace and time every image now? Or is there an easy work around?

Thanks a lot for helping me out!

55 Replies
Ashley Terwilliger-Pollard

Hi Jamie,

Unfortunately the reasons for corruption of a file or even a particular slide, image isn't always clear cut. It can happen for a variety of reasons, the most commonly seen ones documented here, and I've seen it before with the copy and paste between projects so that not all elements come through successfully (hence the thumbnail there but the actual slide image missing). 

Sorry it's not a more thorough answer, but I'd look at the steps for managing project files and then follow the steps to import into a new project as Leslie shared before. Often those easy changes to behavior are more than enough to prevent it in the future. Keep us posted if you run into any challenges again and we're always happy to take a look at the .story file to see how it's behaving on our end too. You can upload it using the "Add Attachment" button at the bottom of the forum or you can send along to our Support Engineers here. 

Sonny Boyd

I am disappointed. I was recently hired by a large multi-national firm to do instructional design for service training. There are three of us working on the same course. Recently, we tried to consolidate training courses, and half of the graphics disappeared.  I know that it is NOT a matter of file corruption. It could be a matter of the way the files are addressed, absolutely or relatively. Since I am relatively new at using Storyline, the has become a vexing problem, and it seems to be one that has been around long enough to have been addressed - this is one of about a dozen different threads on this issue that goes back more than four years. I used Captivate for years and never had this happen. I am usually quick on the uptake when it comes to solving problems within applications, this one leaves with no leads - and the threads are not providing any kind of resolution. My fellow ID is under the gun to have a Publish-ready course by the middle of next week, and we are bogged in the mire of missing graphics. Between our distributed IDs, there are 12 of us using Storyline and we need to be able to shuffle files to one another, cut and paste scenes, and share graphics without having to jump through hoops.

I plan to become a power user of Storyline, just as I am in Captivate, but I am really having trouble getting past this one. We need help

Thumbs work - images are lost. With the number of files that I have seen sent, shared, and examined, I would have expected some resolution by now.

Sonny Boyd


Sonny Boyd

Hi Brian. We tried several techniques. First, she copied all three versions of the course onto one computer and tested each one to make sure it worked properly - everything worked as it should. After trying drag-and-drop, which did not work, We tried cut-and-paste by scene, by slide and by graphic - I think that was the problem.

I read the two replies and we are going to try that - it looks like the answer. We had not tried it because we asked our "power user" in the Philippines to import a course for us, and it came back to us with no graphics at all, so we thought that was a problem in itself. I think he did not understand what we really wanted or how he should have done it. I just tried importing on  another couple of courses and everything seems to be working so far. 

Jenny has all of our current courses downloaded and ready to go. She is going to try importing the scenes and slides that we need in our master course to put this thing together. I will let you know how it works.

Thank you for the quick response and, I hope, accurate information.

Sonny Boyd

Brian Allen
Sonny Boyd

Thank you for the quick response and, I hope, accurate information.

Sonny, just in case it helps, here is a quick tutorial on importing slides from other SL projects, and as Walt mentioned this really is the *proper* way to do this, as opposed to copy/paste -

Aaron Partridge

Hi Alyssa,

When  importing I get blank spaces.

I believe the images are corrupted, as before importing the slide I changed some of the images.

The pictures changed in the presentation but the filenames didn't change, so when I try to import it looks as if it is looking for the wrong filename.

I'm using Storyline 3 and yes I am working on hard drive

I have added the example, try changing the image and see if the filename changes


David Oskorus

Hi all-

I have had similar problems in the past. Happening again in a couple of courses I'm working on.

I also tried the import. I doesn't work properly for me either. When copy/pasting, I at least get the thumbnails--when importing I don't even get those. Audio is missing as well.

As mentioned in the thread, you can click on the "images" even though there isn't anything there, so I've simply been right click->Change picture to re-import the image. That way it retains the scaling/positioning/timing/animations/etc. Not a fix, but more efficient than having to adjust all that stuff over and over.


David Oskorus

Okay, looking at this thread got me thinking...
Perhaps the corruption was in the course I was importing to rather than from.

So let's say I have:

  • Course_A: the course I want to copy the additional pages to
  • Course_B: the course I am copying the additional pages from

I created a new blank file (Course_C) with same the dimensions as Course _A, and then imported Course_A into it--in effect, creating a copy of the course.

Then I imported the slides I wanted from Course_B into Course_C.
So far, it appears to have worked properly.

Team Vakbekwaamheid

Hi, I try to copy and paste slides from one to another project. I also tried importing as shown above. In the attachment you can see what the the original is and how I see the copied /imported one. No text and some things moved.
Is there any solution so I don't have to correct al slides (about 400)?

Leslie McKerchie

Hi Jos and welcome to E-Learning Heroes :)

Thanks for reaching out and sharing what you are experiencing with your slides.

Is the story size the same in both projects? 

Would you be able to share your .story file so that we can take a look at importing as well? You can share it privately with our team here and it will be deleted when troubleshooting is completed.

Team Vakbekwaamheid

Hello Leslie,

Thank you for your reaction.
After I send my issue I found a way to copy and past slides from one to another story.
I opened the program two times and then I copied and past from one to another. That's working perfect.

I will check your advice, Is the story size the same in both projects?, And then try again.

For now my problem is solved.

Have a nive day!!

Met vriendelijke groet,

J.J. (Jos) Stappenbeld,
Adviseur Vakbekwaamheid / contentbouw