Troubleshooting Learner issues

Hi Terry, 

I'd suggest sharing a link to another course and see if he's able to access that one. Lots of folks share links to published courses in the E-Learning Challenges, so even one of those would help you determine if he's able to launch anything published in Storyline or just that one course. 

You could also try sending him a link to one of our courses loaded up onto a different server, and something like Tempshare may be the easiest way to do that. 

I'd also confirm what the "latest" is - as I'd want to make sure it really was the latest - I like to use a site such as supportdetails.com to pull that information from a user who I can't sit next too. :-)

Thanks Ashley - I forwarded a lesson for him to try.  I'll post the result here. 

I did verify the latest, I just didn't want to bore you with the details.  Also, these are the steps I would always start with, and I'm wondering what the next steps would be.  

I'm still not sure what to try regardless of whether or not he can run the example course.  So I'm still looking for suggestions if anyone can help.

Thanks Terry - and please keep us posted on what he's able to determine and I'll let other community members share additional thoughts on troubleshooting as well for this one user. 

Hi Ashley,

Well.. it seems the lessons are all working for him now.  He says he didn't do anything, but I guess you never know.  He could have changed something that seemed insignificant to him, but that made the difference...

Thanks for your help!  Have a great weekend.  :)

It's always the case, right? :-)

Glad everything is back to working and hope you have a great weekend too! 

Hello!

I have the same issue. I published my training (not using the LMS feature but the web one). It works properly when I open it on my laptop. But when I try to open the story.html on another folder on my organization network, I just get the loading image. Some of my colleagues can open the file but get stuck at the first slide with a video as the video don't open and the next button is disabled until the end of the video. But when you, once again, copy/ paste the folder on your computer, everything works properly. I don't know where comes from the issue. Any idea? Let me know if I was clear enough.

Thanks,

Yasmine

Hi Yasmine!

If you just see a spinning circle or a Flash Player notification when you launch published courses locally in Google Chrome, you may be seeing a new Flash Player security feature. See this article for details and solutions. Please be sure to publish and share as indicated here.

Hi Leslie,

Thanks for the information. Actually, we use Internet Explorer 11.034 or Firefox 31.0. and it does not work in both. For the moment we don't use a LMS so the Web publishing feature should work correct? I will try to see the Flash Player security feature solution and will let you know.

Thanks again!

Yasmine

Thanks Yasmine. Be sure that you are viewing the content in the intended environment as well.