Troubleshooting Learner issues
Feb 04, 2015
I've found Articulate Storyline courses to be quite straightforward for learners; I don't use an LMS, so I upload to my server, and the course works. However, I now have a person who is unable to launch any of my courses, and I don't know how to continue troubleshooting.
He can get to my main page, but when he tries to load the story.html file, he just gets the loading image (spinning wheel is the best way I can describe it)
He is using Windows 8.1, and has tried the latest IE and Firefox - both with the same results. He has the latest version of flash, and can run our older flash-based courses.
He has rebooted, cleared his cache, tried incognito/private mode.
I haven't had this issue with any other user. (1000+ people have successfully completed my courses, all done in Storyline2)
Can anyone suggest next steps in troubleshooting this issue? Many thanks in advance!