Hi, I am taking part in the Articulate training using Storyline 360. It commenced Mon 28 May. As part of the training we were to download characters however I was not able to download any characters and kept getting a circle with an exclamation mark. I have had my IT dept do an update and I am still not able to get it to work. Do you know what the issue may be?
So sorry you're also hitting this character download snag, Brian. While I don't have a solution or case to share from Pebiana this time, we're happy to keep digging!
To start us off, have you and your team had a chance to look at the network endpoints listed here? The exclamation mark typically means that the firewall and ports listed in that link need to be opened. I'll be standing by!
While internet bandwidth could play a role, more often than not, we've seen blocked network endpoints as the main culprit behind why certain features don't work in Storyline 360.
Have your IT team review this article, and if everything looks good there, try a repair of Storyline 360 as the next step to help refresh the application.
I'm sorry to hear that you're experiencing an issue with downloading characters from the Content Library. Have you and your team had a chance to look at the network endpoints listed here? Another step you can try is to repair Storyline.
Please let me know if you need additional assistance on this! You can reach out to our team by posting here or privately in a support case.
10 Replies
Hi Pebiana,
Sorry, you've run into such trouble accessing the Characters in Content library. I'd start by having your team ensure that the network endpoints and ports here are enabled.
If you're still having trouble after that, I'd invite you to work with our Support Engineers to dig a bit deeper into your system setup.
What was the result?
I am having the same problems....
Hey Brian and welcome to E-Learning Heroes :)
I do not have an update on Pebiana's status.
Were you able to check out the document that Ashley linked above to do some troubleshooting?
If you need to work directly with our team, you can do so here.
So sorry you're also hitting this character download snag, Brian. While I don't have a solution or case to share from Pebiana this time, we're happy to keep digging!
To start us off, have you and your team had a chance to look at the network endpoints listed here? The exclamation mark typically means that the firewall and ports listed in that link need to be opened. I'll be standing by!
I too am having the same issue. Could it be internet bandwidth?
Hi Jillian,
While internet bandwidth could play a role, more often than not, we've seen blocked network endpoints as the main culprit behind why certain features don't work in Storyline 360.
Have your IT team review this article, and if everything looks good there, try a repair of Storyline 360 as the next step to help refresh the application.
Let us know how it goes!
Any update on this? I'm having the same issue.
Hi Benjamin,
If you're having trouble downloading content from Content Library 360, please ask your network admin to whitelist all of the endpoints listed in this article to see if this helps.
Let me know if this works for you!
I am having the same error, any updates?
Hi Sarabjeet,
Welcome to the E-Learning Heroes community!
I'm sorry to hear that you're experiencing an issue with downloading characters from the Content Library. Have you and your team had a chance to look at the network endpoints listed here? Another step you can try is to repair Storyline.
Please let me know if you need additional assistance on this! You can reach out to our team by posting here or privately in a support case.