Characters (Photo) Will Not Download - Error

Jan 14, 2021

I'm trying to download a few of the photo characters in SL 360 but I receive errors.

I tried everything: reboot PC, checked internet connection, checked computer memory, tried to download in Engage thinking it may be a SL 360 issue, tried blank SL project...etc. 

I tried various characters with same - error - result. 

I get an exclamation mark - not downloading.  See attachment for example.

Thank you.

1 Reply
Katie Riggio

Hi there, Maggie!

Thank you for writing in and for the helpful screenshot!

Exclamation marks typically mean that the firewall and ports from in this resource need to be opened:

I would start there and if you have any questions along the way, we're a click away: Click here to connect with us.