I have recently purchased a laptop- DELL. I had installed articulate storyline in my new laptop and have transferred one file from my old laptop to my new one.
When I try to click the file to open it, an error gets displayed "The file <filename> is being used by another process or you do not have the proper security permission to access this resource."
When I checked in the control panel, it says that I am the admin. Because of this I am not able to use my new laptop.
1 Reply
Hi there, Jaishree. Let me see if I can help!
How did you get the file over to your new laptop? You'll want to be sure to copy it down to your C: drive before trying to open and edit that file.
You can also try saving a new copy with a slightly different name on your C: drive and see if that opens your file for you.
We have some tips for working with your project files that are listed here. Let me know what you think!
This discussion is closed. You can start a new discussion or contact Articulate Support.