Added a video (mp4) to story. Trying to edit a video withing Storyline2, but crashes when just watching the video. Would like to remove some audio of the video. Note that I haven't used Storyline2 in a while so I ran the update prior to working on story. Any thoughts?
Hi, Diane - Thanks so much for reaching out and so sorry to hear of your difficulties! First, may I ask if you have tried to run through the troubleshooting steps listed here, #1 & 2 in particular? That may help address the crashing issues you are experiencing. If you continue to have troubles, please feel free to upload your file and we will gladly take a look.
1 Reply
Hi, Diane - Thanks so much for reaching out and so sorry to hear of your difficulties! First, may I ask if you have tried to run through the troubleshooting steps listed here, #1 & 2 in particular? That may help address the crashing issues you are experiencing. If you continue to have troubles, please feel free to upload your file and we will gladly take a look.
This discussion is closed. You can start a new discussion or contact Articulate Support.