Video encoding

Hey Austeja- so sorry to hear that you're running into that error message. Just a few questions to check before we dig any deeper:

- Are you on the latest version of Storyline 3?
- Are you working on your local hard drive?

Thanks! 

Hi Joshua, 

Thank you for your replay. I have Storyline 360 version I did update , but it didnt helped. And yeas I have it on my local hard drive. 

Thank you 

Austeja,

If you can, please repair your Storyline 360 and attempt to save the edited video again. 

If you are still having issues are you able to share the story here?

Thanks! 

Hi ,

Thank you for advice , I try to reinstall articulate 360 , but unfortunately it didn't helped

Hi there, Austeja.  It sounds like you were able to successfully add the video to your Storyline course, but after using the video editor, you saw that error message.  Is that correct?

• What type of video file was it?
• Can you insert it into another "test" file in Storyline, edit and save the changes?

Like Joshua recommends, if you can share you .story file, I'm happy to help test!

Hi, 

Thanks for your response its mp4 file. First I did screen recording with storyline 360 then I did editing with replay. And then that video I upload again in story line. 

No I cant I tray to even open my old training videos and edit them and I still get same error message 

Got it.  If you can share your .story file either in the discussion or with me privately here, I'll need to test it out!