Video encoding

Hey Austeja- so sorry to hear that you're running into that error message. Just a few questions to check before we dig any deeper:

- Are you on the latest version of Storyline 3?
- Are you working on your local hard drive?

Thanks! 

Hi Joshua, 

Thank you for your replay. I have Storyline 360 version I did update , but it didnt helped. And yeas I have it on my local hard drive. 

Thank you 

Austeja,

If you can, please repair your Storyline 360 and attempt to save the edited video again. 

If you are still having issues are you able to share the story here?

Thanks! 

Hi ,

Thank you for advice , I try to reinstall articulate 360 , but unfortunately it didn't helped

Hi there, Austeja.  It sounds like you were able to successfully add the video to your Storyline course, but after using the video editor, you saw that error message.  Is that correct?

• What type of video file was it?
• Can you insert it into another "test" file in Storyline, edit and save the changes?

Like Joshua recommends, if you can share you .story file, I'm happy to help test!

Hi, 

Thanks for your response its mp4 file. First I did screen recording with storyline 360 then I did editing with replay. And then that video I upload again in story line. 

No I cant I tray to even open my old training videos and edit them and I still get same error message 

Got it.  If you can share your .story file either in the discussion or with me privately here, I'll need to test it out!

Hello,

i get the same error, when i adjust the brightness or the contrast. 

What was the solution, please?

Hi Torsten,

I'm sorry you're having this issue when adjusting the brightness or contrast of your video! We would love to troubleshoot this for you! Would you be willing to share your files here or with our support engineers privately in a support case?

Thanks for reaching out!

Hi John, 

I've already createt a Ticket with one of your colleagues: Case #03332838: Video Codecs    [ ref:_00D30Txo._5004y23mNFh:ref ] and sent the files to him. But he couldn't help me :-(

Therefore i asked the community for assistance, because i guess that this is a softwarebug. All of my colleagues at my company and some people from other companies got the same error! The software-version is not important.

You can try to adjust the brightness and/or the contrast!!!  by yourself, please. 

I have just tested with storyline 3.70 on Windows 11

• create a new empty storyline file
• import a 20 min mp4 file (without audio)
• Edit Video
• brightness +50%
• close window
• waiting 15 minutes "Editing Video"
• save project
• close storyline
• double click on the .story file (450 MByte)
• published to review 360

no problems

could you upload a video what causes the error when changing the brightness

Hi Jürgen,

did you save and exit the changes in the video editor window or did you just close it?

There is one more fact, which is important. I work at an insurance company and for us as "normal" users, we have generally no admin-rights on the (business-) notebooks. It's because of the VAIT! Do you have admin-rights on your machine ?

>did you save and exit the changes in the video editor window or did you just close it?
yes

>Do you have admin-rights on your machine ?
yes

now the test without admin-rights - Storyline 3.65 and Windows 10

• create a new empty storyline file
• import a 2 min mp4 file (with audio)
• Edit Video
• brightness +50%
• close window
• save

=> ERROR

now the same pc "open storyline.exe" as admin

=> Storyline, stops direct after start screen

So this video function is not usable on company computer !!!

now the test without admin-rights with Storyline 3 (Demoversion) and Windows 10

no problems

Hi Jürgen,

thanks for your tests. :-)

My IT-Collegues had testet the function either ...

@ John Morgan: 

... our IT-Experts found the bug (perhaps): the "encoder.exe (or encoder-5.exe)" is being copied from the "program"-directory to the "user/appdata/..."-directory and storyline tries to start it from there:

%OSDRIVE%\USERS\047584\APPDATA\LOCAL\TEMP\ARTICULATE\STORYLINE\6EMFZKFE0W

for details see the screenshot-attachment!

Our policies don't allow the start from executable-files from the "user/appdata"-directory!!!

Please discuss this finding with your developer(s).

Do you have any solution, which fits our needs (no admin-rights)?

Hi Jürgen,

articulate will fix the problem in a newer version of storyline 360. Perhaps in january 2022.

Best regards and many thanks for your assistance :-)