Unable to publish Storyline

Oct 15, 2012

I am unable to publish Storyline.  Although I can preview each scene with no problem, I run into problems trying to preview the story in total.  I get an "i" error, and never in the same place.  I have never gotten beyond 40 slides before the publishing effort stops.

3 Replies
Justin Grenier

Good Morning Linda, and welcome to Heroes!

Is this a Story-specific problem?  In other words, if you create a new test Story with a few sample slides and some text, can you publish this story?

If you're OK with a new Story and this seems to be Story-specific, I would recommend submitting a Support Case and including a copy of your .story file.  Once we have a copy of you file, we can do some testing on our end and see what we find.  Thanks!

Linda Robbins

I submitted the case last Thursday and received a case number Case Number: 00299957
Reference ID: ref:_00D30Txo._50040N478N:ref
Case Details: The file crashes, stalls, or stops at random slides. I have gone back to find out if I have made errors on the slides, but after correcting a few, I am unable to publish or even review the scenes/story.

I tried to publish another test story, and it worked fine.  Help! This was to be made available last Friday.

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