Hmmm ... thought I understood how markers worked, apparently not or there's a bug.
I insert a marker, add title and text, resize the text box etc. no problem. However, after that intial customization I can NOT return and resize the text box? No matter what I try I can't get the resize handles to reappear. I can reposition the text box, add/delete text, but can no longer resize it?
It would be helpful to take a closer look at the .story file you've built out so far. Would you be comfortable sharing a copy here in the discussion or privately through a support case?
I confirm that this is still an issue, I spent a while this morning trying to drag marker pop outs to new shapes.
I have attached triggers to the markers that make other things appear and disappear on the slide and I didn't want to have to redo the triggers after deleting and reinserting the marker.
Here is what I did to edit the markers:
Click on the marker
Under Marker Tools click "Format"
Click "Change Icon"
Change the marker to any other icon
Resize the pop out as desired
Change the marker back to the original
This appears to not work every time, I had to follow the above steps multiple times for a couple of edits.
Markers are very handy. However, this limitation has led me to not use them much. But I have a project going now where they are the best solution, so I spent some time playing with them.
This looks like an issue that keeps popping up for some users so I'd like to check if specific formatting options done to a marker are what causes the behavior to appear. On my end, I tried replicating it on a new project file, but I was unable to get the small white boxes to disappear with a marker that had basic formatting applied to it.
Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!
I am having the same issue. I am using the latest version of SL, and the corner trick is not working. I have tried all the tips mentioned in this article, but nothing works. Does anyone have a solution other than not using markers?
Sorry to hear that you ran into this issue. I looked at John's case and our support engineers found that the behavior might be file-specific since they were unable to replicate it on their end. I'd recommend opening a case with our support team and sharing your project file for testing so we can check what's happening.
Per your tech support: " Resizing the labels to fit larger text isn't currently supported but we're currently tracking requests for it. I've added your case to our report so our developers can prioritize accordingly. I’ll let you know if this feature becomes available."
Per your tech support: " Resizing the labels to fit larger text isn't currently supported but we're currently tracking requests for it. I've added your case to our report so our developers can prioritize accordingly. I’ll let you know if this feature becomes available."
Can you share what they told you? Their response to me was just within the last week, so it would be good to know if we are getting different solutions.
I sent them a copy of my project file. After looking at it I was told that the reason that the marker flyouts were unable to be resized was because I had created a "visited" state for the markers. Once that state was deleted they resized. The "visited" state is integral to what I am trying to do, so I am keeping it and just living with the uneditable flyouts.
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Hi Lisa!
Sorry to hear you've also run into this setback!
It would be helpful to take a closer look at the .story file you've built out so far. Would you be comfortable sharing a copy here in the discussion or privately through a support case?
Looking forward to hearing from you!
I confirm that this is still an issue, I spent a while this morning trying to drag marker pop outs to new shapes.
I have attached triggers to the markers that make other things appear and disappear on the slide and I didn't want to have to redo the triggers after deleting and reinserting the marker.
Here is what I did to edit the markers:
This appears to not work every time, I had to follow the above steps multiple times for a couple of edits.
Markers are very handy. However, this limitation has led me to not use them much. But I have a project going now where they are the best solution, so I spent some time playing with them.
Hi John,
This looks like an issue that keeps popping up for some users so I'd like to check if specific formatting options done to a marker are what causes the behavior to appear. On my end, I tried replicating it on a new project file, but I was unable to get the small white boxes to disappear with a marker that had basic formatting applied to it.
Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!
I just submitted a case.
Hi John,
Great call opening a support case! I see that you're working with our colleague Philam. You're in excellent hands.
We'll continue the conversation over in your case.
Have a wonderful weekend!
I am having the same issue. I am using the latest version of SL, and the corner trick is not working. I have tried all the tips mentioned in this article, but nothing works. Does anyone have a solution other than not using markers?
Hi Francis,
Sorry to hear that you ran into this issue. I looked at John's case and our support engineers found that the behavior might be file-specific since they were unable to replicate it on their end. I'd recommend opening a case with our support team and sharing your project file for testing so we can check what's happening.
Per your tech support: "
Resizing the labels to fit larger text isn't currently supported but we're currently tracking requests for it. I've added your case to our report so our developers can prioritize accordingly. I’ll let you know if this feature becomes available."
Different from what I heard from tech support.
Can you share what they told you? Their response to me was just within the last week, so it would be good to know if we are getting different solutions.
I sent them a copy of my project file. After looking at it I was told that the reason that the marker flyouts were unable to be resized was because I had created a "visited" state for the markers. Once that state was deleted they resized. The "visited" state is integral to what I am trying to do, so I am keeping it and just living with the uneditable flyouts.