Unable to upgrade file - "locked by another process"

Nov 01, 2017

I have a few Storyline files that were built in Storyline 2 and I have tried to open them and upgrade them to 360. I am receiving an error that states "The project 'Storyline' is locked by another process." (see attached image).

Both I and a colleague are having the same issue from different computers (the file is stored on a cloud drive). I am able to open it in Storyline 2 without a problem. I am also able to open and upgrade other files in 360 without issue.

Any ideas? Thanks in advance!

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