I have published my project using "CD". When I view the published version I can see the screen recordings in it (I am viewing the project on the same computer that I built the project with, I am not sure if that is a factor). When other people in my organization try and view the project on their computer the screen recordings are not there at all.
All computers in the organization have an updated 11.7 flashplayer and the project is saved as an .exe file.
Does anyone know what I can do so that everyone can see the entire project including the screen recordings? I only need to publish it to be able to be viewed from the organizations server.
Do you know if your users are clicking on the story.html file instead of the .exe file? If they are using the .exe file and it's still not showing the screen recording I'd ask you to submit a Support case so that we can look into it further, please be sure to upload the file you're working on as well.
I just submitted a case. I am having issues with the Record Screen files and Videos. The videos I am using I have even converted to an FLV, it works in preview but when I publish it does not work.
I have linked the slides and our company supports both FLV and mp4 files. I can play the files in Preview, also as stand alone they are just not working in the presentation. It has the player on it but there is no audio or picture?
Hi Theresa! I see where you sent a response to John and encourage you to keep working with support on this issue so that all of the information is provided to them.
9 Replies
Hi Julie and welcome to Heroes!
Do you know if your users are clicking on the story.html file instead of the .exe file? If they are using the .exe file and it's still not showing the screen recording I'd ask you to submit a Support case so that we can look into it further, please be sure to upload the file you're working on as well.
Thanks for your thoughts. We have figured it out !
Thanks,
Julia
Great Julia, glad to hear it all got figured out!
Julia,
Can you tell me what the issue was that you had, we are experiencing the same issues? Can you save Record Screens as only certain files?
Thank you,
Theresa
Hi Theresa,
Were you also publishing to CD? If you'd like to share your .story file with our Support team they'll be happy to take a look.
I just submitted a case. I am having issues with the Record Screen files and Videos. The videos I am using I have even converted to an FLV, it works in preview but when I publish it does not work.
Thanks.
Hi Theresa! I see where you submitted your case (#00355963) and that John is working with you and has provided a solution.
I have linked the slides and our company supports both FLV and mp4 files. I can play the files in Preview, also as stand alone they are just not working in the presentation. It has the player on it but there is no audio or picture?
Hi Theresa! I see where you sent a response to John and encourage you to keep working with support on this issue so that all of the information is provided to them.
This discussion is closed. You can start a new discussion or contact Articulate Support.