I heard about the Update 12 for Storyline 360. As such, I run an update from the Articulate 360 app. Doing so, caused my Articulate 360 app to stop functioning. I am currently trying to uninstall the app and re-install it to see if it will fix the issues and allow me access to the update 12 for Storyline. I thought I would just throw this out there in case anyone else has been experiencing issues or knew of anything they had to do in order to get back to work. Thanks!
Update: I have tried several more times to get the Articulate desktop app to work and it is still crashing. I cannot find any solutions yet to this problem. This software is necessary to preform my job functions, and would love to hear if this is a known issue or if this is an isolated issue that is only happening on my machine. If it is a known issue, and there is something wrong with Articulate right now, please let us know when it will be resolved. Thank you.
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Update: I have tried several more times to get the Articulate desktop app to work and it is still crashing. I cannot find any solutions yet to this problem. This software is necessary to preform my job functions, and would love to hear if this is a known issue or if this is an isolated issue that is only happening on my machine. If it is a known issue, and there is something wrong with Articulate right now, please let us know when it will be resolved. Thank you.
Update 2: I have contacted my IT department and they do not believe it is anything on our end. I have submitted a support case for this issue.
Hi Jeremy,
I just popped in to take a look at your support case and it seems that you are working now :)
Let us know if you need anything further.
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