Unable to Update Articulate Storyline

Dec 19, 2018


I am unable to update Articulate 360 and for the same reason I am unable to use Storyline 360. Whenever I double click the storyline app, it throws an error asking me to update storyline 360.

4 Replies
Ashley Terwilliger-Pollard

Hi Pinaki,

I'm sorry you've had such trouble getting up and running with Articulate 360! The best next step is to start from scratch by uninstalling Articulate 360 and installing a new copy after downloading it at 360.articulate.com. 

The directions here will walk you through uninstalling and reinstalling Articulate, and if you are still running into errors, there are a few known causes here. Otherwise, connecting with our Support Team will allow them to help you one on one! 

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