Lastest December 2017 updates made SL360 unable to open for me
I’ve recently submitted a support case for this issue, but wanted to see what others here might have to say while I wait for a response from Articulate.
After installing the latest update to Storyline 360, Dec 12, 2017, Build 3.11.14180.0 (and later, the Dec 14, Build 3.11.14192.0update), I can no longer launch Storyline. Each time I try to open it, it fails and I see an error message, “Articulate Storyline 360 has stopped working” (Windows 7).
This has rendered the product unusable for me. I’ve never encountered such issues as this with earlier SL360 updates, or SL2 or SL1 versions before.
At first I just tried rebooting after performing the update and problem first began; this had no results. Then, I tried uninstalling and re-installing SL360 via the Articulate 360 panel. After this didn’t work, I uninstalled the entire Articulate 360 and reinstalled it, and SL360, but I have still run into the same dilemma.
I don’t know if this is currently a known issue, and one that might get fixed in a future SL360 update. I’m wondering if it’s possible to find and download a previous SL360 version to install. The last working update for me was November 14, 2017 (Build 3.10.13923.0).