I just updated to the latest version of Storyline (4-2-24). Now when I preview, any slide with variables gives me the "loading dots" . . . and never moves on. I opened my project on another computer that was not updated and everything works fine.
We're not seeing reports from other users that their slides with variables broke after updating to the latest version of Storyline 360 so the behavior might be isolated to your project files. We'll be glad to take a look so we can fix the behavior.
Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!
It is not the project, it works fine on other computers. I would like to revert my Storyline 360 on my primary computer to the previous version. I also tried uninstalling and reinstalling on my PC. This did not work. I have successfully run it on my laptop PC that is running the older version.
Can you provide a link or download to the previous version?
Feel free to open a case with our support team here if you'd like us to check your project file to see if we can get it to work using Storyline 360's latest version.
3 Replies
Hello Julie,
Sorry to hear you ran into this issue.
We're not seeing reports from other users that their slides with variables broke after updating to the latest version of Storyline 360 so the behavior might be isolated to your project files. We'll be glad to take a look so we can fix the behavior.
Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!
It is not the project, it works fine on other computers. I would like to revert my Storyline 360 on my primary computer to the previous version. I also tried uninstalling and reinstalling on my PC. This did not work. I have successfully run it on my laptop PC that is running the older version.
Can you provide a link or download to the previous version?
Hi Julie,
Here's how you can downgrade your Storyline 360 installation to a previous version. You can also find the installers for specific versions here.
Feel free to open a case with our support team here if you'd like us to check your project file to see if we can get it to work using Storyline 360's latest version.