Update not recognizing copy of Storyline Nov 14, 2013 By Ed Finn Hello, I am trying to install the latest update to Storyline and I am getting the following error: Can you help? Thanks, Ed
David Smith over 10 years ago11/14/13 at 10:37 am (UTC) Had same problem. Support told me to uninstall SL, the download and install the update. I did and it worked.
Ed Finn Author over 10 years ago11/14/13 at 10:44 am (UTC) David, Thanks for the response. I downloaded the zip file and ran the exe file as the administrator. It worked. Thanks, Ed
Leslie McKerchie Staff over 10 years ago11/14/13 at 11:31 am (UTC) Hi Ed! Glad that David was able to assist you here Thanks David!
4 Replies
Had same problem. Support told me to uninstall SL, the download and install the update. I did and it worked.
David,
Thanks for the response. I downloaded the zip file and ran the exe file as the administrator. It worked.
Thanks,
Ed
You're welcome.
Hi Ed! Glad that David was able to assist you here![](https://articulate-heroes.s3.amazonaws.com/smileyrw3app.png)
Thanks David!
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