Having multiple issues with updating a Storyline file. Get "not enough room to save" message and yet I have TONS of room. Try to save file as another name, re-opened, get same message. Have re-booted, shut down, restarted - all my work has gone. This has happened since I updated to your latest version yesterday.
Are you working from a local hard drive? We don't recommend working with files on a network drive as it can cause erratic behavior. If it's a local drive, but also syncing with a service such as OneDrive or Dropbox, it can cause a similar effect as a network drive.
If you didn't get a chance to save the project, you might still have a copy of it. You can check if they're available in the TEMP folder. Here are the steps:
Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
Scan the contents of this folder for a file that starts with the name of the project. If you find one, copy it to your desktop.
Change the file extension of the copy on your desktop from *.tmp to *.story.
3 Replies
Hi, Gillian.
Are you working from a local hard drive? We don't recommend working with files on a network drive as it can cause erratic behavior. If it's a local drive, but also syncing with a service such as OneDrive or Dropbox, it can cause a similar effect as a network drive.
If this is not your scenario, can you share the .story file with our support team through a case?
If you didn't get a chance to save the project, you might still have a copy of it. You can check if they're available in the TEMP folder. Here are the steps:
I hope this helps!
Hi, same problem. I'm working on my local drive.
Hi Darcy,
I see that you're working with one of our Support Engineers. You're in great hands! We'll continue the conversation in your support case.