5 Replies
Christie Pollick

Hi, Ralph -- So sorry to hear of the issues are experiencing! Could you please share a screenshot of the error message you are receiving so we can narrow down the source of the problem? 

You may also want to try importing the file into a new file. If you are still having issues, you might want to try to repair Storyline. 

Ralph Nichols

Thanks for the reply Christie. I was finally able to access most of the files I needed. I still have one unaccounted for but I am OK now.

I do have thre other questions though.

1. Currently when I open Storyline (I am using version 1) and click the File tab, in the Recent Projects pane only 9 projects are displayed. How do I increase the number of projects displayed in the pane? If I can have it display 20 I would like that better.

2. I also have Replay which I have used sparingly but would like to use a lot more but I have an issue I need some help with. If I am developing a live demonstration class for how to use a software application, periodically I have Windows system management notifications appearing on the screen and I want to eliminate them from the course content. I can ask our IT folks to turn the notifications off when I am developing a course but that is making work for them I would like to avoid. How do I delete one or two frames from a segment? If I can do that it will be easier for me to develop and edit a course and save our IT folks from work they really shouldn't need to do.

3. I understand Articulate has a Live Chat tool available. How do I get to it?

Ralph Nichols
Trainer
Yavapai Gaming Agency
P.O. Box 10190
Prescott, AZ 86304
(928) 515-5146

"CONFIDENTIALITY NOTICE: This electronic mail transmission and any attachments are confidential and may be privileged. They should be read or retained only by the intended recipient. If you have received this transmission in error, please notify the sender immediately and delete the transmission from your system. "

Christie Pollick

Hi, Ralph -- 

Thanks for reaching out with your response, First, I wanted to note that when you reply via email, your signature details are displayed publicly over here in the thread, . You are welcome to use the EDIT button beneath your post in the thread itself to remove that information if you'd like. 

To answer your questions:

1. Regarding the Recent Projects pane, unfortunately, I am not aware of a way to increase the number visible, but if you'd like to share your suggestion with our Product Developers, here is the form for a Feature Request

2. If you would like to turn off Security Center Alerts, here is a link to the Microsoft website with steps by which to do so. 

3. If you’re a Platinum Membership Plan customer, connect via the web for live support from one of Articulate's customer support engineers. Refer to your activation email for your special support link. Please see here for more details

Hope that helps, but please let us know if you still need assistance! :)

Ralph Nichols

Thanks for the help Christie. I am good for awhile.

Ralph Nichols
Trainer
Yavapai Gaming Agency
P. O. Box 10190
Prescott, AZ 86304
(928) 515-5146

“CONFIDENTIALITY NOTICE: This electronic mail transmission and any attachments are confidential and may be privileged. They should be read or retained only by the intended recipient. If you have received this transmission in error, please notify the sender immediately and delete the transmission from your system. “