Urgent Help! Storyline won't publish
Feb 27, 2020
Hi,
So I have created a large 65mb file with 18 scenes within it. Now when I try to publish to LMS it starts the process but then a window pops up saying Storyline 3 encountered a problem and may close, but it doesn't close it goes back to the publish window.
Below is what I have tried with no success:
- The file is on the C drive and I am exporting there too
- I have created a new project and imported the content
- Tried the CD publish option and same error result
- Closed every other program down and looked at memory and CPU use during publish and these are fine
- Restarted the PC
Is having so many scenes the problem? I could rearrange things to have fewer if this would help? I need to get this lesson done asap for the client and need help asap, is there a support number or email I can use?
5 Replies
Hi Kelly,
Thanks for contacting us and sharing what you are running into.
I've opened a support case on your behalf so that you can work with a support engineer.
In the future, you can always contact our team directly here.
Good day. Just to let you know, I have had files much larger, several hundred MB with as many scenes or more and have not run into this problem. If you are able to share your file, I am happy to test it on my end as well. I know you are working with Articulate, but happy to take a look.
Does the course preview? I publish a 4.7gb file yesterday.
If it doesn't preview work through each slide and preview you may have an element that is breaking it.
also try importing into a fresh file, but firsts the slide slide correctly.
Thanks for all the help everyone. I decided to try and eliminate the issues and found that it was one of the slides in on of the scenes. Took a while to find but it now all publishes! Shame there isn't some kind of compliance check you can run that will flag anything that will cause problems.
So glad that you were able to find the culprit, Kelly. Thanks for popping in to share :)
I've shared that feature request shared on your behalf.
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