Using HealthStream - scores not populating
I'm a fairly new user of Storyline but have been following all of the guidelines as far as publishing scores. I have it set to calculate the score based upon the results slide at the end. Once I import it into HealthStream, our LMS, I'm not able to see scores on the transcript after completing the course.
Wondering if there is anything I can do to further investigate this? In our LMS's SCORM editor, there are some options I've experimented with, none of which are resulting in a score being published. Not all our courses will need a score, however, there are certain ones that our employees are used to seeing on their transcripts and I know they'll be wondering if they don't see it anymore (after a course has changed from our old publishing method to Storyline).