I have produced a number of eLearnings, which contains a screen recording inserted as a "view scene". When I run the eLearnings from our company server, and I use the Previous button the eLearning will freeze and I need to reload the page.
When I run the same eLearning from Tempshare it works fine - no freezing when using the Previous button. This indicates to me that something in my company's server setup/settings is not right, but I have no idea what.
Hi, Jesper -- Thanks for reaching out and for indicating that you have already tested in tempshare.articulate.com and everything is functioning properly. Have you already contacted your IT Department or your server administrator for their insights on where the disconnect may be taking place?
Hello Christie. Yes my it department is already involved but dragging their feet. I was hoping that some tips from the community could point them in the right direction.
I'm guessing that I need to look at how the server is handling Flash files since this is what the screenrecording contains.
3 Replies
Hi, Jesper -- Thanks for reaching out and for indicating that you have already tested in tempshare.articulate.com and everything is functioning properly. Have you already contacted your IT Department or your server administrator for their insights on where the disconnect may be taking place?
Hello Christie. Yes my it department is already involved but dragging their feet. I was hoping that some tips from the community could point them in the right direction.
I'm guessing that I need to look at how the server is handling Flash files since this is what the screenrecording contains.
Kind regards
Jesper
Sendt fra min iPhone
Hi, Jesper -- Yes, that would be a good place to start, and hopefully others here in the community might have additional insights to offer, as well!
This discussion is closed. You can start a new discussion or contact Articulate Support.