Vanishing "normal" state
Dec 27, 2013
I've created a slide with a screen with a character looking forward. It is the normal state for the character. There are three thought bubbles over her head and on hover, the state changes to the character looking up to the hovered bubble. When the cursor leaves the bubble, the state returns to normal. When the user clicks on a bubble it triggers a layer change. It is when the timeline ends on each layer and the presentation returns to the base layer that the problem begins...the character's normal state disappears. When I hover over any of the bubbles, the character appears in the appropriate state but on leaving the hover, the character evaporates. What's going on? Please help before I throw myself from my first floor window!
9 Replies
Eric, without seeing your file it's difficult to guess what the issue may be. I tried to recreate your scenario, but couldn't reproduce the problem; it works as expected in my file. Have a look at the attached file and compare the baselayer and slidelayer settings to your file. Maybe this helps you find the problem.
Thanks for the try Michael but no go. The only thing different about your settings is that I need to hide the base layer while the other layers play through. I've attached a video. Are you able to spot anything?
Hi Eric,
Thanks for sharing your video here, and as Michael mentioned without seeing your file it may be difficult to determine exactly what's happening.
Some good reminders to start with, include:
If you'd like to share your .story file here with us, we'd be happy to take a look. If you'd prefer to share privately you can also send it along here.
Eric, in that case I would try adding a trigger to each bubble that when clicked, changes the character back to Normal. Make sure you place these triggers BEFORE the triggers that show the associated layer.
Hi all,
Since my last post, I deleted the triggers related to the state changes and then added them back in. No change. This particular .story file is saved on my desktop though it was indeed copied over from a file that was originally saved on a network server. If there was anything funky about the original, those problems may have been copied over to the new file. Maybe?
Thanks for your help with this,
Eric
See attached a revised file with the added trigger I had mentioned previously.
Hi Eric,
Thanks for sharing your file here. Interestingly enough, the character did disappear for me during the first preview, but not the second time I previewed it. So it seems likely that there could have been some file corruption from it being on a network drive originally. I imported it into a new Storyline project to see if I could get the behavior to occur again, and I have tested it a few times and the character does not disappear - this may help you out.
Ah, my post took some time to upload, it looks like Michael has a new example for you as well.
Ashley & Michael,
Thanks! I'm not going to do much more with this today but I'll rest easier this weekend knowing solutions are at hand.
Best,
Eric
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