In order to better understand, I have a few quick questions:
I understand you experienced this when previewing your course. When publishing your course (for example, to Review 360), do you experience the same behavior?
Did you happen to insert a caption file that includes both English and the translated captions?
Your operating system controls the visual appearance of captions. In Windows 11, for example, go to Start > Settings > Accessibility > Captions to change the colors, opacity, font, size, and effects. In macOS 13, go to the Apple menu > System Settings > Accessibility > Captions.
Feel free to share your caption file, video file, and also your .story file in this thread or privately in a support case so we can better assist you!
2 Replies
Hi Diana,
Thanks so much for reaching out! Happy to help! ✨
In order to better understand, I have a few quick questions:
In the meantime, I'd like to send along this article with instructions on how to control the visual appearance of captions within a video:
Feel free to share your caption file, video file, and also your .story file in this thread or privately in a support case so we can better assist you!
Looking forward to hearing from you!
Hi Luciana,
Thank you for your reply.
I have found the solution in the meantime. Audio captions were inserted for the same video, so I have simply deleted them.