11 Replies
Julie Stelter

Hi Timothy,

I recently had a similar problem. Is the video on the layer? If it is, move it to the base slide. The other issue may be that the video is too long for storyline to play it properly. You might find better results if you host the video on a video hosting site such as Wistia and then embed the video into the slide. Good luck!



Julie Stelter

Hi Tim,

If you are using Storyline 2 make sure your system has these requirements https://www.articulate.com/support/storyline-2/system-requirements-for-articulate-storyline-2

If using Storyline 1 https://www.articulate.com/support/storyline/system-requirements-for-articulate-storyline

The other option is to load the video on a video host and embed it into storyline. 45 minutes is very long.

Good luck!


Leslie McKerchie

Hi Timothy!

Thanks for sharing your file and allowing us to take a look. 

When I previewed your course, I was not able to access the video controls to even play your video. I had to set the video to the front of your slide, then it worked as expected.

When I went to publish, it looks like your file was set to publish to LMS, but you mentioned that you were publishing to your company's personal Articulate page - do you mean that you utilize Articulate Online or is that what you call your LMS?

My published version on Articulate Online seems to work as expected. Check out this link. Do you experience the same issue?

Alvaro Masis

Leslie thank you! So was it not working just because the video file wasn't at the top of the timeline?

As for publishing to LMS, when I looked I did not have that set to there. It was set to publish to our Articulate Online page. Either way it is working as planned and I thank you greatly!