Video display Issue - Gray background
Nov 09, 2023
I trust this message finds you well.
I'm currently facing an issue with my client as they're experiencing a gray background in my video when it should be white.
During testing on various computers in their office, some display a gray contour, while others consistently show the same gray background.
I'm seeking your expertise to identify the source of this problem, especially considering that I don't observe any gray background or shadows while testing on Review'LMS.
My client is encountering the same issue both on Review and on the LMS.
Your assistance in resolving this matter would be greatly appreciated.
I can share some screenshots privately for further analysis.
Thank you in advance for your help.