Video don't play the second time on ipad/iphone

Mar 22, 2017

I have a problem with video. It plays right the first time but if you go back to the slides again on ipad/iphone it doesn't start.

I use back and forward buttons but not the built in.

 

2 Replies
Josefin Westlund

Hi! I have a trigger on timeline starts on the slide where the video is. You come to the slide by clicking buttons that goes to the slide. (I´m new on storyline but have worked a long time in our own tool. ).

I was suprised because I test to put a sound and a movie on a slide and both starts on ipad and iphone!  I did not think it was supposed to work. (It dont work the second time like the others.)

Alyssa Gomez

Hi Josefin!

What version of Storyline are you using? You'll want to be sure you're on the latest update of Storyline 2 (Update 11) or Storyline 360 (Update 4). 

It may be easier if we could take a look at your file to test it on our end. You can attach it here in the thread by using the ADD ATTACHMENT button, or you can send it directly to our Support Engineers here if you’d prefer to send it privately. They're available 24/7 to assist!

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