Video Import Storyline Problems

Jun 13, 2013

Hello all, 

When I import a video as an FLV or MP4, it plays completely distorted. The audio is fine. When I use Widows media player, it is fine as well. It does the same thing in preview or published. Any help is greatly appreciated! 

4 Replies
Daniel Brigham

Hi, Steven:

Is the issue happening just when you preview? If so, I'd see what's happening when I publish.

If it's happening on publish, I'd suggest publishing your course to wherever the course is going to play (web, LMS, etc.), and upload the course and test it from there. Maybe your computer settings are messing things up.

Also, I'd see if it happens on the different browsers. Anyway, a few things to think about...

Steven Mills

Thank you Daniel, 

I believe it was the Flash settings on my computer as it worked fine in Chrome. However, I have a larger problem where it is getting stuck whenever I preview a slide at 50%, and when I publish it kicks me back to the Publish window.  I did this to me before, and I started a new project and it stopped so I figured it was a bug in that project file, but now it is doing it again. Both cases it was when I left Storyline and reopened the project. 

Christine Hendrickson

Hi there Steven!

First, can you please make sure you're working with local project files? If you're not, that may be why it's happening when you reopen a project. 

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

You mentioned you started a new project to fix this the first time. Can I ask what method you used to do this? Did you import the project into a new one, or start from scratch? If you haven't already, you might want to try importing the original project into a new one, just to save some time:

Importing from Another Storyline Project

If the issue continues, are you able to share the .STORY file here? I'd be happy to take a look and see what's happening. Alternatively, you're welcome to send it to us privately.


Daniel Brigham

Hi, Steven:

So you are trying to publish and its getting stuck and so the program booting you back to the previous screen? This has happened to me a few times, though I was never able to find out why. You might check the slides where it seems to be getting stuck -- for instance, if it's getting stuck about halfway through you might check what you've got on those slides halfway through. Not a great answer, but something maybe to check out.

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