video is being cut off before jump to next slide

Hi all, I'm running into a recurring issue with mp4 videos included on slides. each slide has a video, and each slide has a trigger to jump to the next slide when the media (the video) completes. Unfortunately, it's cutting off the last few seconds to sometimes a full 30 seconds of the video. I have tried extending the timeline as well. The only workaround I have is to cut the videos smaller but this isn't sustainable for most projects. Any help here?

7 Replies
Ren Gomez

Hi Daphnee,

Happy to help out here! Can you shed some more light on how you're experiencing this error? 

  • Are videos cutting off during preview, or only when you publish?
  • Are you publishing to the web, or an LMS, and what browser are you using?

For the quickest help, feel free to share your file with our support team to take a closer look and see if we can offer some suggestions to get your videos playing correctly!