video not loading in full before moving to next slide

Feb 22, 2018

Hi all,


I have a Storyline 2 project where a MP4 embedded video is to play in full, then when it's completed, this triggers a jump to the next slide. At the moment, the video doesn't always load in full before making the jump to the next slide, and this is independent of user input. I can't find a variable or trigger that would prevent the video from playing in full, and it doesn't appear to jump to the next video at the same place in the video. Any clues?

9 Replies
Crystal Horn

Hi K.  It sounds like you have everything set up correctly.  To make sure I understand the issue, it sounds like the trigger to jump to the next slide is set up for "when media completes (video)," and that before the video ends, the next slide is being shown.

  • Does the length of the video match the length of the timeline of that slide?
  • Is this happening with one slide only, or do you have multiple slides where this same trigger is malfunctioning? 
  • Can you share your .story file for me to test?

Happy to try and help!

kristine weglarz

HI Crystal, apologies for the delay, I just got this notification. I've attached a file as an example. It's happening on every video that's over a minute or so in length, multiple slides. The timeline does not automatically extend to be longer when the video is added, this must be done manually and doesn't always work to solve the issue.

Leslie McKerchie

Hi K,

Thanks for sharing your file and allowing us to take a look. I was not able to replicate the behavior you were reporting either.

Here is my published output.

I checked a couple of slides in the beginning and the published output matches the preview, so I'm not sure if you're seeing something different.

If you're seeing an issue with the link I shared above, please let me know.

Ashley Terwilliger-Pollard

Hi K, 

I can appreciate that it's frustrating when only a few learners are running into an issue, especially when you're unable to replicate the behavior yourself.

Next time you hear a report about this, let us know which browser and version they were using. We'll be standing by – and if we can find a trend, that will help us nail down what’s going on here!

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