Video is black
May 02, 2019
An imported .mp4 shows up as black and cannot be scrubbed during editing. This makes it impossible to position caption or markers. The video plays fine during preview, but always reverts to a black screen once the preview is complete.
1 Reply
Hi, Heather. Very sorry you're running into that!
I see you and Anna, one of our Support Engineers, are already knee-deep in troubleshooting. Appreciate you working closely with us, and you're in excellent hands with our talented team.
We're here if you have any more questions!
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