Video not loading on mobile devices

Sep 21, 2016

Hi there, 

I have a problem: my Articulate project on Moodle is not loading on mobile devices. Please see in the attachment.

The size of ZIP on Moodle - 40.8 Мbyte. 

There are 9 videos each on a different slide: min 9 Mb, max 30 Mb. 

The internet connection is good: 54Mbit / sec.

Cant understand what's the problem? What should I do?

 

 

 

1 Reply
Ali Goulet

Hi Adi!

Welcome to Heroes, happy to have you here! I see that Leslie and Ashley were helping you over in this thread. Is this the same issue you were talking about over there when using the fullscreen widget? If so, that isn't something I'm able to provide support for as it's a third party product. However, I do see that Ashley and Leslie were able to give a few suggestions as to why it's not working and tips on adjusting your story size and browser settings. Hope those are helpful to you. :)

If this is a different issue happening when you aren't using that product, I would recommend troubleshooting your LMS using SCORM Cloud to see if it's related to the file or the LMS. If you see the same behavior in SCORM Cloud, would you mind sharing your .story project file here so I can do some testing? You can add it as an attachment right to this thread. Thanks! 

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