Video not playing on slide revisit in Firefox

Nov 17, 2017


I have a course with a couple videos and when testing in Firefox, the videos won't replay on slide revisit. The playbar shows 00:00 as the duration, and the play/pause button doesn't do anything. I have the slide resetting to initial state, and the video plays as expected on first visit to the slide. I've tested both web and scorm publishes and they both have this issue. The videos also work as expected in Chrome. 

Any help is very appreciated! Thanks! 

10 Replies
Ashley Terwilliger-Pollard

Thanks Amelia for testing that out. I'm seeing a report of something similar in Firefox, only when viewing the HTML5 output there. It looks like the videos work as expected in all over HTML5 browsers for SL3 (Chrome, IE11, Edge, etc.) 

I've connected this discussion to the report filed with our team so I can update you here. In the meantime, do you have an option to use one of those browsers? Just so you know, this was also an issue we saw in Storyline 360 and have recently released a fix for. Once the next update for Storyline 3 is available, this fix will be included as well. 

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