We are publishing a storyline project onto a WEB site and one of the videos plays around 80% and then pauses - the timeline continues until the end but the video has paused. Checking the video file in the output folder it plays fine in VLC player so the produced video is fine but the playback in the published output stops - our client is getting frustrated.
When viewing the Review 360 link in Chrome 88.0.4324.146, the webcam video stops while the timeline continues. Let's get to the bottom of this together!
Which version of Storyline 360 did you use to publish the content? Click the Help tab and then About Storyline.
Does the problem happen when you preview the course, or is it only happening in the published output?
What browser(s) are you using to view the link?
Lastly, are you comfortable with sharing the Storyline and video file? Accessing those will greatly help our troubleshooting. Simply use this private upload link.
1 Reply
Hi there, Ed!
Thanks for reaching out.
When viewing the Review 360 link in Chrome 88.0.4324.146, the webcam video stops while the timeline continues. Let's get to the bottom of this together!
Lastly, are you comfortable with sharing the Storyline and video file? Accessing those will greatly help our troubleshooting. Simply use this private upload link.