video playback question

Apr 02, 2014

I'm a fairly new Storyline "author" and one module that I created has a 12 min video file inserted into the course. It seems to take a little while to "load". My IT contact suggested there may be a way to set what percentage of the videofile needs to be downloaded before it begins playback. Is there such a thing and if there is- how do I get to it??

1 Reply
Ashley Terwilliger-Pollard

Hi Rhonda and welcome to Heroes! 

There isn't a feature within Storyline to set the percentage but, Storyline progressively streams videos (except SWF files) in published content.  This means users will not have to wait for each video to fully download before it begins to play. 

Here's how Storyline handles different video formats:

  • MP4 and FLV videos are natively supported in Storyline and will progressively stream by default.
  • SWF files are natively supported in Storyline.  However, they will not progressively stream.
  • All other video file formats will be converted to MP4 in Storyline, and they'll progressively stream.

In some cases, you may have an MP4 file that is not properly formatted.  As a result, users may experience a long delay while the entire video downloads.  If you have an MP4 file that is exhibiting this behavior, you may be able to correct it by using the method described here.

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