Video Starts with black
Nov 15, 2019
Hello Creators, I am having this issue where my project videos plays jittery in preview mode with classic player (This has to be classic as our theme has been designed around it, Modern player plays it with no issues), I have tried with different resolution and formats but it still does the same. Audio plays smoothly but video jitters while playing. When I upload the course on Review 360 all the videos plays smoothly but FIRST VIDEO STARTS WITH BLACK SCREEN ONLY UNLESS I RESTART VIDEO BY CLICKING/SEEKING ON TIMELINE(Happens only when you start the course for first time only). After this all videos playback normally. Does anyone known to this issue. Is there any work around.
What I have tried so far:
- Replaced different versions of Video with new articulate file. So it has fresh start.
- Seek the video start point by 1 second.
-Try and Posted on our LMS which is by cornerstone.
-Reduced the size (1080p, 720p, 640p) and quality with higher/lower bit-rate.
2 Replies
Welcome to E-Learning Heroes, Lee!
Thanks for sharing what's going on during preview and in the published output. It sounds like you've already done some excellent troubleshooting, so I'm glad you reached out here!
A few questions to help us explore our next steps:
And if you can share the .story file with our Support team for testing, that would be gold. We'll delete it after troubleshooting. If that works for you, send it along by using this private upload link!
Yes, I do have latest update of storyline 360.
I have tried on Chrome, Edge, Internet Explorer and Firefox
Yes, the previous slides of the video ones are set to advance automatically
I have generated the case for this and my team member will continue from now as he is in charge for this course and he has better idea about the issue and troubleshoot. The case will be on name of Arpan Patel. Thanks
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