Videos don't play once published

Mar 09, 2017

I have published my tutorial to Articulate online and have a slide where the videos won’t play, however, they play correctly when I preview the slide in Storyline.  They also won't play if I publish to my hard drive and play from there.

It is a single slide with a base layer and 3 slide layers. There are three links on the base layer, each opens one of the slide layers. Each slide layer has a video approx 40 seconds in length and an image with a shrink animation. From the Base layer, I click one of the links that opens a Slide layer. The audio starts and the first frame of the video appears but the video doesn’t progress and the image never appears. Wait, it gets stranger. If I click the seekbar Pause button and then continue play, the video catches up to the audio and continues to play correctly. The audio was recorded using Audacity and the video was recorded using Camtasia. I have other slides with videos, but none have this problem.  This behavior is the same whether it's on Articulate Online or published in HTML5 to my local machine.

Has anyone had this problem?

7 Replies
Leslie McKerchie

Hello Jay and welcome to E-Learning Heroes!

I'm not clear if you are viewing the published Articulate Online output within your Articulate Online environment.

If you view an Articulate Storyline 2 course on your local hard drive (or send it to someone else to view on their local hard drive), you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features to fail. To properly test your published content and share it with others, upload it to the environment for which it was published. See this article for details.

If there is something you'd like us to take a look at, please feel free to share the .story file.

Jay Jarman

I have published both to Articulate Online and HTML.  When I view either the Articulate Online version or the HTML version on my hard drive, I get the same behavior.  The videos don't play when the slide starts.  They do, however, play if I pause the slide and then continue it.

Here is a .story project with just this slide (proprietary data).  I published it to Articulate Online and my local drive (HTML5).  The videos don't play when any of the hotspots are clicked.  However, the behavior is as expected if I preview the slide within Storyline.

Leslie McKerchie

Hello Jay and thank you for sharing your .story file with me to take a look. I published to Articulate Online and the HTML5 output is playing as expected for me in Safari on my Mac and on my iPad as expected. You can check out my published output here and please be sure that you are viewing in a supported environment as specified here.

Jay Jarman

A coworker and I have been troubleshooting this.  I think the issue is HTML5.  Can you play this version of your published in Safari and see the videos start?

I can click the link you sent previously and it plays in Safari and uses Flash.  However, if I click the link above, the videos do not play.  I looked at some of the past forum posts and saw that you responded to some issues with iOS and HTML5.  Do the same issues exist for Mac OS X?

Jay Jarman

No, It's not working for you.  From the base slide, you click any of the 3 hotspots.  The appropriate layer opens.  The audio starts and the video displays but doesn't play.  You went pretty fast but let the video on one of the layers play.  It never starts.  That's the problem we have found using layers and HTML5.  If you pause the video then start it again, the video will catch up to the audio.  Try this again and pay attention to video.  None of them play in the video you attached in your previous post.

Leslie McKerchie

Thanks for the further explanation Jay - the moving head of Kevin threw me off I think :) I do see the behavior you are reporting here and I also see where this information has been shared for further investigation. We are trying to best prioritize issue based on user impact, so I will certainly get this added so that they are aware of both users impacted as well as give me a way to communicate back with you when applicable.

The only workaround listed at this time is to not place videos set to auto-play on layers. 

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