Videos not working on Ipad

Oct 20, 2016

Hi,

We're having an issue where the embedded videos on storyline 2 won't play on an Ipad. This is only happening on browser (Safari) and not the player. The Ipad has been updated to the latest update and so has my storyline 2.

Any ideas on why the videos won't play?

Kind Regards

Issa

12 Replies

Issa Areef
Author

over 7 years ago10/20/16 at 12:08 pm (UTC)

Sorry forgot to mention. I am publishing to LMS using 'SCORM 1.2'. And my model is IPad Mini.

Andreas Olofsson
Partner

over 7 years ago10/20/16 at 1:26 pm (UTC)

Hi Issa,

I don´t think Safari supports flash, try with a different browser.

Regards, Andreas

Issa Areef
Author

over 7 years ago10/20/16 at 1:44 pm (UTC)

Hi Andreas,

Thanks for letting me know. As our users will be using Safari as default when using an IPad, we will have to resort to using the Articulate App player.

Kind Regards

Issa

Leslie McKerchie
Staff

over 7 years ago10/20/16 at 2:49 pm (UTC)

Hi Issa!

If you are publishing for HTML5, you should be able to play your course in Safari.

You may find that videos in your Articulate Storyline 2 courses don't always play as expected in HTML5 output when viewed on Apple iOS 9 iPads and iPhones. We added support for iOS 9 in Update 7 for Storyline 2. See this article for details on how to update your Storyline software and your published courses.

Issa Areef
Author

over 7 years ago10/20/16 at 2:55 pm (UTC)

Hi Leslie,

That's what I was thinking. I've published the Storyline in the latest update and the videos are still not working.

Kind Regards

Issa

Leslie McKerchie
Staff

over 7 years ago10/20/16 at 2:59 pm (UTC)

Hi Issa! I have seen some users mention issue with iOS10 and their LMS. Could you test in SCORM Cloud to see if you experience the same issue or if it is limited to your LMS as well?