viewing from Mobile devices

Jan 07, 2016

The Articulate app that is a free download is very slow and sometimes stalls at the point of displaying an embedded video.  Any suggestions?  or is there any app upgrades coming out in 2016? 

You cannot view Storyline files from a mobile device :(

8 Replies
Karen Buchamer

When I published my file I selected LMS (we need a scorm file) and I checked all 3 boxes.  Once published we placed a zip file with all files up on the server.  I thought I read that when a user opens on their mobile device the correct file type is automatically launched but when tested the file plays slowly and the embedded videos crash the file.

Maybe we need to publish with web selected?  any other suggestions?   

Karen Buchamer

Hi again Leslie.  So now some iphones and androids are displaying correctly and others are not (same versions/OS/etc) are there certain settings on mobile devices that must be turned on?  It seems to be the only answer as to why some would display and others not.  Or can I send you the published zip file for your support team to review? 

Karen Buchamer

I have now published as HTML5 with better results but some mobile devices (esp IPhone) are not loading the file properly.  They just get a blank storyline screen. 

If you go to this webpage -   this is what is not loading on all mobile devices. 

Attached is the file....can you please test?



Leslie McKerchie

Hi Karen!

It looks like this content was created utilizing update 4.

You may find that slide content is missing when you view Articulate Storyline 2 HTML5 output on iOS 9 iPads and iPhones. We added support for iOS 9 in Update 7 for Storyline 2. See this article for details on how to update your Storyline software and your published courses.

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