We use a quiz results slide at the end of our course to mark users complete in our LMS. We have used this for a number of courses with no issue. However, we recently had users start to take these courses via terminal servers, and are finding that they are not being marked complete in the LMS. Bookmarking is working fine, as are variables, however, when they reach the Quiz Results slide and then exit, the course remains in progress. If we then launch the course from a standard machine under the same account, it immediately marks complete.
Thanks very much Emily! I thought it was only authoring that was not supported, but it sounds like you are saying that is the case for both authoring and viewing?
we also have problems that courses (create with Storyline 360) are not running when viewing in a citrix environment. In the article you posted I read that Storyline course creation is not supportet via citrix, I cannot find anything about viewing is not possible.
Where did you place the course to be hosted? Also what browser are you using to view it within Citrix? I saw another post where Citrix was forcing IE11 to display in compatibility mode which was essentially making it play as IE7 - which isn't a supported browser for Storyline 360, and especially not for the HTML5 output. Let us know if that helps or if you're still running into difficulty a bit more about the hosting environment and what browsers/devices you're using to test it.
Thanks for the input. The content is not running when playing in citrix with moodle on IE11 as you suggested. We will take a closer look at the compatibility mode. I'll let you know.
With regards to this article https://articulate.com/support/article/articulate-storyline-isnt-supported-in-a-server-environment can someone explain to me what it means exactly by 'not supported'. I have run into problems with our e-learning course (created in SL2) acting funny on the learner's side - sometimes the courses run great and sometimes they stall or freeze. Is this a symptom of running the course within a Citrix server? If it is, is there anything we can do right now so that the courses will run flawlessly?
The article you linked refers installing Articulate Storyline software on your local hard drive (not a network drive).
It sounds like your learners are viewing the published content within a Citrix environment, is that correct? Can you tell me more about where you hosted the content after it was published?
Yes, the learners are viewing the content within a Citrix environment. We don't have an LMS in place yet, so the learners are accessing the e-learning through our Intranet (Sharepoint) site.
Ah, okay! I personally don't have experience hosting published content on Sharepoint, so I invite our community to share their experiences here. Also, you'll want to keep these tips in mind:
You should be able to host Articulate content in SharePoint Server. However, it won't work with SharePoint Online (the Microsoft Office 365 Hosted Edition), since it doesn't support HTML files.
If you're using SharePoint Server, check with your SharePoint administrator for instructions on how to upload HTML content. Depending on your version of SharePoint, you may need to switch to an "explorer view" before uploading content, or you may need to "check in" content after uploading. Your administrator will know for sure.
If you need to track learners' progress and results, publish your Articulate content for LMS (SCORM) and use SharePoint's free Learning Kit: http://slk.codeplex.com/
We are having similar issues. I am going to break down everything we have done. We have used Storyline for about 3 years Prior to that we used studio. We have the program install locally for development. IE11 is are standard web browser. Citrix is used in our field offices with a thin client computer. We had Deltek/HRsmart as our LMs for the last 4 years and we did not have any issues with course completing. We published our courses to SCORM 1.2. Flash with backup html5
We launched SAP SuccessFactors LMS at the end of July. We are now publishing all our courses to SCORM2004 4th edition. Flash with backup html5. We are finding that random people in our field offices have to take the course multiple times for it to record completion on a thin client in the Citrix interface. I test all our courses before launch on a laptop using IE11 and the corporate internet. then I test on two different thin clients that use the citrix interface and also on an iPad with no issues.
So after reading the above post I did not see an answer to the main issue. Does published courses in Storyline 360 not work correctly in the Citrix environment? NOT DEVELOPMENT.
Why all of a sudden would the courses not record completion for people. Courses worked in previous LMS and on the SCORM cloud with no issue and Randomly works in SAP SuccessFactors.
12 Replies
Hello Meredith,
Here are the system requirements for Storyline.
Unfortunately Storyline isn't supported in a server environment, such as Citrix or VMware ThinApp.
Please let us know if you need anything else.
Thanks very much Emily! I thought it was only authoring that was not supported, but it sounds like you are saying that is the case for both authoring and viewing?
Hello Emily!
we also have problems that courses (create with Storyline 360) are not running when viewing in a citrix environment. In the article you posted I read that Storyline course creation is not supportet via citrix, I cannot find anything about viewing is not possible.
Regards,
Evelyn
Hi Evelyn,
Where did you place the course to be hosted? Also what browser are you using to view it within Citrix? I saw another post where Citrix was forcing IE11 to display in compatibility mode which was essentially making it play as IE7 - which isn't a supported browser for Storyline 360, and especially not for the HTML5 output. Let us know if that helps or if you're still running into difficulty a bit more about the hosting environment and what browsers/devices you're using to test it.
Hey Ashley!
Thanks for the input. The content is not running when playing in citrix with moodle on IE11 as you suggested. We will take a closer look at the compatibility mode. I'll let you know.
Regards!
Evelyn
Ah, glad that was helpful Evelyn! Let us know if you're able to test it in any other browsers as well.
Hello,
With regards to this article https://articulate.com/support/article/articulate-storyline-isnt-supported-in-a-server-environment can someone explain to me what it means exactly by 'not supported'. I have run into problems with our e-learning course (created in SL2) acting funny on the learner's side - sometimes the courses run great and sometimes they stall or freeze. Is this a symptom of running the course within a Citrix server? If it is, is there anything we can do right now so that the courses will run flawlessly?
Thanks!
Hi Deborah!
The article you linked refers installing Articulate Storyline software on your local hard drive (not a network drive).
It sounds like your learners are viewing the published content within a Citrix environment, is that correct? Can you tell me more about where you hosted the content after it was published?
Hi Alyssa,
Yes, the learners are viewing the content within a Citrix environment. We don't have an LMS in place yet, so the learners are accessing the e-learning through our Intranet (Sharepoint) site.
Ah, okay! I personally don't have experience hosting published content on Sharepoint, so I invite our community to share their experiences here. Also, you'll want to keep these tips in mind:
http://slk.codeplex.com/
We are having similar issues. I am going to break down everything we have done. We have used Storyline for about 3 years Prior to that we used studio. We have the program install locally for development. IE11 is are standard web browser. Citrix is used in our field offices with a thin client computer. We had Deltek/HRsmart as our LMs for the last 4 years and we did not have any issues with course completing. We published our courses to SCORM 1.2. Flash with backup html5
We launched SAP SuccessFactors LMS at the end of July. We are now publishing all our courses to SCORM2004 4th edition. Flash with backup html5. We are finding that random people in our field offices have to take the course multiple times for it to record completion on a thin client in the Citrix interface. I test all our courses before launch on a laptop using IE11 and the corporate internet. then I test on two different thin clients that use the citrix interface and also on an iPad with no issues.
So after reading the above post I did not see an answer to the main issue. Does published courses in Storyline 360 not work correctly in the Citrix environment? NOT DEVELOPMENT.
Why all of a sudden would the courses not record completion for people. Courses worked in previous LMS and on the SCORM cloud with no issue and Randomly works in SAP SuccessFactors.
thank you
Oh no, Eric!
Just to clarify, yes, we would expect it to work when viewing the content.
I've seen issues with browser security previously as you can see here, but not a lot of conversation surrounding this in general.
Interesting that you are getting results that are not consistent within SuccessFactors alone and not in your previous LMS or SCORM Cloud?
Is there a common factor among those running into an issue? Operating System and/or browser perhaps?
Have you reached out to SuccessFactors for any tips/tricks to success within Citrix?
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