VO Over Cut Off First Second of Storyline Courses.

Apr 15, 2024

Several of our learners have experienced issues with the first second of the audio getting cut off when the timeline starts. I suspend this is a problem with the bluetooth headphones syncing to the audio. Is this a known issue? Anyway others have troubleshot this in the past?

I've run several tests:
1. delayed the audio on the timeline by one second - no improvement

2. add a second of silence to the beginning of the audio file - no improvement

3. add a second of low volume audio before the VO audio starts - improved for some learners, and got worse for other learners.

The biggest issue for testing is that it is not consistent across learners - some days they experience it other days they don't, using the same model of headphones, only some learners experience it, different learners experience it on different slides.

Thoughts?

5 Replies

Phil Mayor
Hero

14 days ago04/15/24 at 7:56 pm (UTC)

Is an issue with bluetooth headsets, delaying the start normally fixes it

13 days ago04/16/24 at 8:25 pm (UTC)

Unfortunately, that isn't seeming to fix it for everyone.

13 days ago04/16/24 at 8:28 pm (UTC)

Are you doing anything to prevent the black play button from appearing on the first slide?

Sent from my iPhone

Heather Thurman

6 days ago04/23/24 at 1:24 pm (UTC)

Hello,

I am having a similar issue. I have not published my video for users, but am just trying to add cue points to my audio, etc. It seems the audio is either mute or very very quiet for the first word or two of each audio. I have created new audio that I know works, tried to delay it, etc., but nothing seems to work.

Luciana Piazza
Staff

3 days ago04/26/24 at 4:00 pm (UTC)

Hi Heather,

Thanks for reaching out!

Could you share more about how you are recording your audio? (Are you recording from a USB Microphone, your computer, etc.)
You mentioned you haven't published to video yet. Are you experiencing this change in volume if you publish to Review 360? I'd be curious to know what browser you are using.
What source are you using for your audio output? Is it a bluetooth setup or directly from your computer?

I'd be happy to take a closer at your file. Feel free to share your .story file and audio files with us in this thread or privately in a support case.