Volume Control does not adjust the volume by using keyboard (NVDA/JAWS)

Feb 12, 2021

Hi All,

The volume control does not increase/decrease the volume by using the keyboard(Up/Down) while using screen readers like NVDA , JAWS, etc.

Please check and respond for any workaround.

Thanks in advance.

Regards,

Shraddha

4 Replies
Leslie McKerchie

Hello Shraddha,

Thank you for reaching out and sharing what you are experiencing with the screen readers. I was able to replicate this behavior as well and have reported it for further investigation.

I wanted to share some information on how we define bugs and how we tackle them when they occur.

We will be sure to share any updates here with you when we can.

Leslie McKerchie

Hello everyone!

Great news! We released another update for Articulate 360, detailed in our version history.

The item you'll be interested in is:

Fixed: When using a screen reader, keyboard shortcuts didn't adjust the volume slider or move focus between glossary terms.

Launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360.

Articulate 360: Installing, Updating, and Managing the Articulate 360 Desktop App

Please let us know if you have any questions, either here or reaching out to our Support Engineers directly.