Web browsers

Jun 03, 2014

Good morning all:

Once again I seek your wisdom! I recently published an online training program for use in a California licensing program. I've had over 1100 hits to the program with many technicians exploring to see if they can simply fast forward through the training to get a Certificate of Completion. But I've also had over 100 completion in the first five days. However, there appear to be some issues relative to the use of other browsers. When the students use Chrome, Firefox or browsers other than Internet Explorer, they have issues with no sound on some slides, the program may lock up and others cannot print the Certificate of Completion at the conclusion of the course. Are there remedies for this or should students simply be advised to use IE? Thanks as always for your assistance.

Rocky

3 Replies

Christine Hendrickson
Staff

almost 10 years ago06/03/14 at 2:08 pm (UTC)

Hi Rocky,

To be honest, it's a little rare to hear that a course works properly in Internet Explorer and not the others. I'm curious if it might be specific to the set up of the end user(s) that's causing the issue.

The first thing I would do, is make sure they meet the minimum viewing requirements:

The full requirements can be found here:

Articulate Support - System Requirements for Articulate Storyline

Another bit of information that would be helpful, would be the output type they're viewing. Are they viewing a course from your HTML5 or Flash output?

It may be that they're using the more recent operating systems, so they're using the latest version of IE. If that's the case, they may not have the latest version of Chrome, Firefox, Safari, etc. installed. It may also have something to do with their Flash version, etc.

It's pretty difficult to narrow it down, but this might be a good place to start :)

Let us know how it goes!

Best,

Christine