I created a simple 1 slide demo that has a web object inserted on the main slide and an instruction layer that opens when the timeline starts. I published using the html5/flash option. The web object works fine when viewing from a desktop brower (Chrome in this case) but not when viewing on an iPad Pro or on Android.
The online app works on the iPad when you access the link directly, but when inserted as a web object none of the menu items load and you can't use the app.
Unfortunately I wasn't able to launch your demo, but I did insert the Sketch.io app as a Web Object into a new Storyline 360 file, and everything worked as expected on Desktop (Chrome), Andriod (Chrome), and on an iPad (Safari).
Here's a link to the published file I used for testing. Could you also test this link on Android and iPad to see if you are getting the same result?
At this point, I would recommend contacting our Support Engineers directly, especially since Wendy and I are getting different test results. And please do share your case number here in this thread so I can follow along, as well.
Hmm, interesting. Thanks for testing that, Wendy. Our engineers will likely dig in to iOS updates, browser versions, and so on to pinpoint this issue. I'll be sure to share updates here as they become available.
When you published your 360 file did you publish to HTML5 only? I did - not sure what Nancy did. Even though I did that, a HTML file was also created - is that normal?
Thanks for pointing that out - that was news to me, too. I did some asking around, and the story.html file is the launch file for the course. It'll redirect to story_html5 or story_flash, depending on your publish settings and the user's browser.
Thanks for that update, Nancy. Would you mind sharing your findings with our Support Engineers so they can investigate this further? A brief description of the issue with a link to this forum thread will be all they need to get started.
Thanks for letting me know. It looks like Wilbert has taken your case, and he is testing your files as we speak. I'll follow along there and post updates to this thread as they are available!
I wanted to pop back in and let you know I'm checking on your case. It looks like Wilbert was able to replicate the issue, and he has submitted this to our Quality Assurance team for review. I’ll be sure to post any updates here in this discussion, and you will receive an email notification because you are now subscribed to this post.
The issue here is that a web object on a slide that also has a slide layer does not display on iOS 10. Does this seem to match what you're seeing, or are you seeing something different? I'd be happy to take a look at your file if you don't mind sharing it! You can attach it here in the thread by using the ADD ATTACHMENT button at the bottom of the reply window.
I wanted to return to this discussion to share that we don't see the bug where a web object with a slide layer on top wouldn't display on an iOS device in Storyline 360 (Build 3.49.24347.0).
Make sure to update Storyline 360 in the Articulate 360 desktop app to take advantage of this fix.
20 Replies
Hi Nancy
I tested and got the same result as you did - I think it's a bug.
http://bit.ly/2h3opo2
Hi Nancy!
Unfortunately I wasn't able to launch your demo, but I did insert the Sketch.io app as a Web Object into a new Storyline 360 file, and everything worked as expected on Desktop (Chrome), Andriod (Chrome), and on an iPad (Safari).
Here's a link to the published file I used for testing. Could you also test this link on Android and iPad to see if you are getting the same result?
Link for testing: http://bit.ly/2hk1gvc
At this point, I would recommend contacting our Support Engineers directly, especially since Wendy and I are getting different test results. And please do share your case number here in this thread so I can follow along, as well.
Hi Alyssa
I just tested your link on my ipad and I get the blank screen as follows - same as I do when I test my sample.
Hmm, interesting. Thanks for testing that, Wendy. Our engineers will likely dig in to iOS updates, browser versions, and so on to pinpoint this issue. I'll be sure to share updates here as they become available.
I'm running IOS 10.2 Alyssa.
When you published your 360 file did you publish to HTML5 only? I did - not sure what Nancy did. Even though I did that, a HTML file was also created - is that normal?
Here is the info from my ipad about versions etc.
Hi Wendy,
Thanks for pointing that out - that was news to me, too. I did some asking around, and the story.html file is the launch file for the course. It'll redirect to story_html5 or story_flash, depending on your publish settings and the user's browser.
And just for extra credit, here's an article that explains How to Distribute Storyline 360 Courses for HTML5, Flash, and the Articulate Mobile Player.
I am getting the same results as Wendy. I published with html5/flash
Thanks for that update, Nancy. Would you mind sharing your findings with our Support Engineers so they can investigate this further? A brief description of the issue with a link to this forum thread will be all they need to get started.
I submitted a support case.
Thanks for letting me know. It looks like Wilbert has taken your case, and he is testing your files as we speak. I'll follow along there and post updates to this thread as they are available!
Hi Nancy,
I wanted to pop back in and let you know I'm checking on your case. It looks like Wilbert was able to replicate the issue, and he has submitted this to our Quality Assurance team for review. I’ll be sure to post any updates here in this discussion, and you will receive an email notification because you are now subscribed to this post.
Hi, i'm new and I have the same issue.
How can I fix the problem?
Hi Andrea! Welcome to the community!
The issue here is that a web object on a slide that also has a slide layer does not display on iOS 10. Does this seem to match what you're seeing, or are you seeing something different? I'd be happy to take a look at your file if you don't mind sharing it! You can attach it here in the thread by using the ADD ATTACHMENT button at the bottom of the reply window.
Yes, so just avoid the layers in the slides with web-object?
That's right, Andrea! Removing the layers from that slide should fix the issue, but if it doesn't, let me know and we'll keep digging.
We're working on this bug, and we'll let you know as soon as we have a fix!
So, has this been fixed? I am having the issue currently with Articulate 360 published and opened in Chrome.
Hi Rachel,
This discussion is a bit older, so I'd want to start from scratch with you as the issue discussed here was specific to iOS.
Let me know when you can answers to the above and we'll keep troubleshooting!
Hi everyone,
i am facing this allign issue when i checked in mobile version. i have attached the screenshots. can anyone find the issue of this.
Hi Midhun!
Thank you so much for sharing what it looks like on your end!
I'll need to clarify a few things, first! What kind of mobile device are you using? Also, which publish format did you use?
Here's more context to choosing a publishing format!
From there I'll get a better idea to see why your Storyline files are being displayed like that on your mobile device.
Hi all!
I wanted to return to this discussion to share that we don't see the bug where a web object with a slide layer on top wouldn't display on an iOS device in Storyline 360 (Build 3.49.24347.0).
Make sure to update Storyline 360 in the Articulate 360 desktop app to take advantage of this fix.