Web Object Size Problem with last 360 update
Mar 28, 2019
By
Hossam Anber
- In the last few months I created and published few courses Using Storyline 360. The courses have hundreds of HTML5 content inside. The HTML5 content created with Captivate and inserted in Storyline as Web Objects.
- I always take extra care with the HTML5 file size in captivate and make sure it matches the size of the Web Object I create in Storyline to avoid seeing the scroll bars in the Web Objects.
- After I installed the last Articulate 360 update in Friday 22 March 2019, all the Web Objects I already created in the previous courses has changed in size and become much bigger and scroll bars appeared in all Web Objects in all the slides.
- Therefore, all my courses original files are corrupted and if I wanted to republish these courses again I will have to do all the work again.
- I tried this with both Google Chrome and Microsoft Edge with zoom not higher than 100% to make sure it's not zooming problem.
- I tried the same storyline file with one colleague of mine who works with me in the same company, she didn’t install the last update yet and she published the course from her storyline, the file was published normally with no problem. All the Web Objects appeared in the normal size with no scroll bar.
- Can you help me please and tell me why the settings changed automatically and how to fix it? Or how to restore the previous settings before the update?
- Regards,
Hossam
21 Replies
Sorry forgot to Attach Screen shots
Thanks
Hello Hossam,
Thanks for reaching out and sharing what you are seeing in your projects.
You mentioned that the courses were already published, so did you re-publish them with the latest update or did you notice the issue when viewing those previously published courses?
You have the ability to install a previous version if needed.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Hi Leslie,
Thank you for your reply.
I published the courses before 22 March for SMEs review and the courses was fine. Then, I installed the new update in 22 March and after getting SMEs feedback I started to work on the courses again, then I noticed the problem in all the courses.
Thanks for sharing your .story file, Hossam.
I've escalated your case to a support engineer to take a look.
You should be hearing from someone via e-mail in your case soon.
Hi Leslie,
Just to update you with some interesting finding after some testing from my side.
When I insert Web Object as mentioned above in the latest version of storyline it seems like it doesn't adapt with the screen resolution. the Web Object will have the same size no matter what is the screen resolution or what is the device. Which is not the case in pervious version of storyline. That means using latest version there is no way to make sure that the scroll bars will not appear in all devices and screen resolutions.
Here is how I tested it:
Apparently the new version of SL produce a non-responsive HTML5 content unlike the pervious ones.
I can share the course link in 360 Review privately
Please note that I have stopped working because I don't know whether I should reinstall the pervious version to be able to work as before? And does that mean i am going to ignore all the updates from now on? or should I try to adapt with the new version which still making problems with Web Objects and I don't know yet how to solve them?
Thank you
Thanks, Hossam.
I took a look at your case and I see that Anna was able to replicate and confirm that this has been reported as a possible bug to be investigated further.
As a workaround, you may continue to resize the height and width of the web object so that it is big enough to accommodate the HTML5. Hence, the scroll bars will no longer appear.
I attached this conversation to your support case so that you can continue working with Anna if needed and attached it to the report as well so that we can update anyone following along here as well.
This is the same issue I reported here: https://community.articulate.com/discussions/articulate-storyline/march-21-release-of-storyline-is-changing-the-way-webojects-size-on-the-stage My entire team cannot update SL until this is fixed. Hope it is on its way. Simply put web objects lost their responsiveness. The have fixed pixel width and height now.
BTW Hossam, why are you creating content in Captivate and bringing it through web objects in Storyline? Just curious.
Thanks, Curtis for linking to that other discussion. That helped so I could ensure Hossam's issue was tagged correctly and we'll be able to update you both once we have more information. As you can see, this is still fairly limited in terms of the number of customers impacted, so I don’t currently have any updates. I saw Michael was also working with you in the other discussion to try and find a community workaround? Keep us posted if that helps!
Hi Curtis, and thanks for linking your discussion here. It seems that both of our teams are stuck in the same version until further notification.
And regarding your question, why i am using Captivate, I am converting old non responsive flash-based courses into responsive HTML5 based courses using Storyline360 as new platform. The old courses has hundreds of demos that was built using Captivate in flash format. So I use Captivate to convert the same demos into HTML5 format and then import them as Web Objects in Storyline.
Hossam, are you able to share one slide of your project for me to look at? I would like to compare it to Curtis' project to see if there is a workaround for this issue.
Hi Michael,
I attached here an example. A file with one slide, with one Web Object 1074 x 580. The file was created using Storyline (February 26, 2019, Build 3.25.18088.0) version, so the WebObject works fine. If you published it with the newest version the problems will occur.
You might need to re-upload your file, it appears to be 0 bytes in size when I download it.
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Sorry, that reply was to Hossam. Can you open his file?
No does not work for me either.
Sorry guys maybe according to network security issue I can't upload from my office. will try other alternatives
Has there been a fix for this issue? I'm using the latest version of Storyline and I'm getting this problem in Review.
Till now there is no fix to this bug. WebObject in storyline is not responsive. I had to divert to another software.
Hi David,
The issue specific to the size of web objects in the published output is still open with our team.
As mentioned above, this conversation is linked to the report so that we can share any updates with you here.
Hi all!
I'm popping in to share the good news! We just released Update 34 (Build 3.34.20804.0) for Storyline 360!
In the update, you'll find that Web Objects are no longer misaligned and sized incorrectly in the published output!
All you need to do is update Storyline 360 on your Articulate 360 Desktop app!
Head over here to see all the other fixes included in this update.
Hi Lauren
Thank you for the great news. I will install the updates and will post again if I encountered any problems.
Regards
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