Preview works appropriately, but when publishing for the web, some of the screens have are partially grayed out. I've been working with out internal web group and are unable to find a solution.
"the video files are showing in the browser, and the partial grey screen is happening to the videos themselves this time. Last time our server was not setup to properly serve .swf files ( the flash videos) and this has since been resolved and verified as working (today)."
I've narrowed down the issue a bit. It occurs on screen recordings with a feature, in this case hotspot, when publishing the project a second time. I tried importing the project into a new project and using save as. It does not resolve the issue in either case.
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Here's what has been done so far,
"the video files are showing in the browser, and the partial grey screen is happening to the videos themselves this time. Last time our server was not setup to properly serve .swf files ( the flash videos) and this has since been resolved and verified as working (today)."
I've narrowed down the issue a bit. It occurs on screen recordings with a feature, in this case hotspot, when publishing the project a second time. I tried importing the project into a new project and using save as. It does not resolve the issue in either case.
Thanks
Hi Elena,
Are you able to share the .story file with our Support team so that they can do some further testing?
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