I was developing some quiz questions that have some introduction audio. I wanted to add seeking to the slide base to help me with testing (to move things along faster, if you know what I mean). I was surprised that when I tested the slide, no media whatsoever appeared.
It took me half a day to figure out it was related to the the seekbar...
Thanks so much for reaching out. I'm sorry to hear you've hit this snag and understand how frustrating it can be when your course isn't working as expected. Are you willing to share your project file with our team? I'd be happy to take a closer look at what's going on to troubleshoot further. You can upload it here or share it privately in a support case, and we'll delete it from our systems once troubleshooting is complete!
I think it will be easy to replicate on your side. Just make a quiz question, put some media on it, and then enable "seeking" on the base slide timeline. Test the question, and you will see there is no media displayed.
Following the steps you shared, I built a sample .story file containing audio/video media on two separate question slides with the seek bar enabled. However, I was unable to reproduce the same behavior you are describing. Both the audio and video media were displayed and functioned accordingly when I adjusted the seek bar.
To clarify, how were you testing the file on your end? Previewing it within Storyline, or publishing?
If you're comfortable sharing the file that's giving you trouble, it would be helpful to take a closer look to see if something else is causing the issue.
Also, I've attached a copy of the sample file I used for your reference!
3 Replies
Hi, William!
Thanks so much for reaching out. I'm sorry to hear you've hit this snag and understand how frustrating it can be when your course isn't working as expected. Are you willing to share your project file with our team? I'd be happy to take a closer look at what's going on to troubleshoot further. You can upload it here or share it privately in a support case, and we'll delete it from our systems once troubleshooting is complete!
Hi there,
I think it will be easy to replicate on your side. Just make a quiz question, put some media on it, and then enable "seeking" on the base slide timeline. Test the question, and you will see there is no media displayed.
Best Regards,
Bill Ryan
Hi William!
Happy to jump in here!
Following the steps you shared, I built a sample .story file containing audio/video media on two separate question slides with the seek bar enabled. However, I was unable to reproduce the same behavior you are describing. Both the audio and video media were displayed and functioned accordingly when I adjusted the seek bar.
To clarify, how were you testing the file on your end? Previewing it within Storyline, or publishing?
If you're comfortable sharing the file that's giving you trouble, it would be helpful to take a closer look to see if something else is causing the issue.
Also, I've attached a copy of the sample file I used for your reference!