White Flashes on Storyline 360

I have attached the ZIP file for review if needed

if it's really a problem of the current storyline version - you can downgrade to an older version

I have published your .story file with SL 3.69 it seemes a bit better, but not ok

Thank's Jurgen, I'll give this a try on some previous versions

you should change the background color in the "Slide Master" / "Blank" from white to "#49525D"

then the problem is MUCH less noticeable

https://360.articulate.com/review/content/1448e5c3-7568-4f84-8448-b590ce8e125e/review

 (created with storyline 3.75)

That has helped a bit, thank you Jurgen. Sadly, it still seems to be cutting off part of the video, thought the 'flash' being the same colour has helped it visually

Hi Josh!

I see that Jurgen has been helping you, but I just wanted to pop in and offer some extra support!

Reviewing the published file Jurgen shared, I wasn't noticing the videos being cut off other than when the frame zooms in to highlight a specific area.

Would you mind recording a screencast of the issue you're encountering so I can pinpoint it more precisely?

Looking forward to hearing from you!

Hi Steven,

Apologies, I have been unable to responed. 

I am unable to use screencast, however I have recorded the flashes and attached the video below. They occur at time 00.13 & 00.19.

Thanks to Jurgen's advice as well as some further tinkering I have reduced the length and severity of the flashes, but they still occur and a break in the course. They occur in other places in the course, mainly between videos that are otherwise correctly set up in the time lines. 

Thanks

Josh

Hi Josh, 

No worries! Thanks for getting back to us when you had the chance! 

Sorry to hear you're still running into this issue. I have a few additional questions in order to help you get to the bottom of this:  

• Have you tried re-recording the video to see if the same flashing behavior still occurs in a brand-new capture?
• Just out of curiosity, have you tried recreating this behavior in a brand new Storyline file? Perhaps it would be a good thing to rule out that it isn't something related to this specific .story file. 

Looking forward to hearing from you!

Hi Luciana

I've tried the above before, but have re-tried them just to be sure, and I'm still running into issues. I've copied the scenes into another storyline file and have the same issue.

Cheers

the problem seems to be the music on the main timeline

I have removed the music on slide 1.1 / 1.2 AND "Fit timeline to longest Object"

result:

https://360.articulate.com/review/content/d13367fe-2ed4-4d23-907b-265a63a846be/review

you could try to move the music to a separate layer

note: the looping jump is in your original menu videos

https://360.articulate.com/review/content/0fe4b0ca-c225-4564-8d22-c4130292caa5/review